About Tom Plumb

Ours may be ‘old-fashioned values’ but great customer service means everything to us. Looking for heat pump repairs in Richmond? Want new underfloor heating? Decided it’s time to invest in an air-source heat pump? We make it our mission to properly explore and consider all your options; not just leap to the most expensive and easiest solution. Thanks to this attitude we know our way around all major air source and ground source heat pumps. We’re also fully clued up on underfloor heating, and many makes and models of boilers – both new and old. We focus on finding the best solution for you – not for us, so we put the extra effort in to leave customers feeling happy and cared for. And if you need us to come back after we’ve completed a job; you can trust we will.

When running our own business, we’re traditional too and are proud of our team’s strong work ethic. Stuart, a qualified and experienced team member, has enjoyed expanding his extensive repertoire with heat pump and modulation control knowledge. We’re ably supported by our one-time apprentice, Darek, who has joined us full-time and is a bonafide heat pump fanatic.